Water coming in now? Start here

Sump failure

Sump pump not keeping up

A sump pit in a Oakville basement that is filling, a pump that will not start, or a pit that overflows in a storm means water has reached the basin and is not leaving. The pump only moves water that is already there. It does not seal a crack or correct a slope toward the house. Overflow only during a power cut often means a missing battery backup.

Possible causes

  • A pump, float, or discharge line that has failed
  • No battery backup during a power cut
  • More water reaching the pit than the pump can discharge

Repairs that are usually considered

Sump basin set in a concrete floor with a pump and discharge pipe

Sump pumps

Pumps out water that reaches a pit.

Replaces or backs up the pump that empties the pit. It does not seal a crack or fix the slope outside.

When to call

A pit that is overflowing, or a pump that has stopped while water is still coming in, should be treated as urgent. If it fails only when the power is out, ask about a battery backup before replacing the whole system.

This is guidance, not an inspection.

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This city site diagnoses locally and sends completed requests directly into the Waterproof Ontario matching network.

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